SHIPPING & RETURNS
At Shoreline Hydroponics, we are committed to getting your products to you as quickly and safely as possible. We offer a variety of shipping options to fit your needs and budget. Please note that due to the nature of our products, some items may require special packaging and handling. We will always do our best to ensure that your orders are shipped in the most efficient and cost-effective manner possible. If you have any questions about our shipping policies, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
Returns Information and Eligibility
Thank you for shopping at Shoreline Hydroponics! If you’re not happy with your purchase from us, you may return most* unopened items within 30 days of purchase for a refund. Unfortunately, we can't accept back Special-Order Items, Nutrients, Fertilizers, Cones, Cone Filling Machines, Trimming Machines, Lamps (bulbs), Grow Tents, Air Conditioners, Hoop Houses or Harvest Tools. Current Culture Deep Water Culture systems are made to order and can’t be returned for credit.
Please keep all packaging material until you’re completely satisfied with the condition and performance of the item(s) purchased. Doing so will make it easier to return your item(s) if necessary.
**All returns must first be authorized by Shorelinehydro.com. Items returned without prior authorization from shorelinehydro.com will be returned to sender. Once your return has been processed, you will receive a detailed email with the address of the warehouse the item(s) should be shipped back to and instructions for the return.
*Unopened Returned Item(s) Standards:
Merchandise must be in new, resalable condition, and in the original, undamaged manufacturer’s packaging inside of a plain brown shipping box (over-boxed/double-boxed). Do not send products back in the manufacturer’s packaging without over-boxing.
Products must be free of scratches, dents or cosmetic defects.
Items must not have been used or installed in any way.
Return must include all informational brochures, installation guides, cords & accessories.
Special order items may not be returned for a refund, only for replacement if defective or damaged in transit.
Shorelinehydro.com may refuse a return for any item not in like-new condition. Additionally, returns may be refused if the manufacturer’s packaging is damaged or missing. The manufacturer’s packaging must be protected with a plain brown shipping box.
You are responsible for return shipping costs and for sending the item(s) back to the instructed warehouse in the same condition the shipment was delivered to you in. We highly recommend insuring your return package with the carrier of your choice. In the unfortunate event you send back an item and it happens to be damaged, lost, or stolen in transit back to the warehouse, Shorelinehydro.com is not responsible.
Unopened Return Instructions
Request a return by filling out the Return Request Form, by calling Shorelinehydro.com at 860-552-4036, or by emailing firstname.lastname@example.org. All returns must be authorized.
Once you drop off your return, please allow 4-5 business days for your return to reach our warehouse.
Once received, your shipment will be inspected, and a refund will be issued within 7 days.
Submit a Return Request
Open-Box Returns (Within 30 Days of Purchase)
Some opened products may be eligible for return within 30 days of purchase at shorelinehydro.com discretion. If approved, a 20% restocking fee will be applied. Shorelinehydro.com does not resell returned products as new items. Please contact us to find out if your product is eligible for return with a restocking fee assessed.
Products that shorelinehydro.com cannot accept back if opened include Grow Tents, Extraction Equipment, Pressing Equipment (Jack Pucks), Cones, Cone Filling Machines, Trimming Tools, Trimmers, Pest Control and Nutrients/Fertilizers. Custom built and Special-Order Items may not be returned unless defective or damaged in transit. This includes products with custom cord lengths.
Submit a Return Request
Within 30 Days of Purchase
If a product you’ve ordered from shorelinehydro.com proves to be defective within 30 days of purchase, we will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund once returned and inspected. Once again, Grow Tents, Extraction Equipment, Pressing Equipment (Jack Pucks), Cones, Cone Filling Machines, Trimming Tools, Trimmers, Pest Control and Nutrients/Fertilizers may not be returned for credit.
If you are returning an item purchased from shorelinehydro.com due to operational failure, please call or email us first so we can attempt to assist you through troubleshooting. We may be able to fix the problem without the need for a return! Please also check your bulbs, wiring, surge protectors, etc.
All products should be thoroughly tested prior to return. If a returned item is tested and determined to be fully functional, the product will be sent back to you. Shorelinehydro.com will not offer a replacement or refund in these instances. Please troubleshoot and test your equipment before sending it back as defective!
31 Days or More (Warranty Claim)
Outside of the 30-day return window, you will only be eligible for a repair or replacement under warranty, if offered. Most products sold on shorelinehydro.com are covered under warranty. Warranties are agreements between the buyer and the manufacturer, not Shorelinehydro.com. Shorelinehydro.com accepts no responsibility, expressed or otherwise for any manufacturer’s warranty. Should you have a warranty issue, you will deal directly with the manufacturer or abide by their policies and timelines. We are bound by the manufacturer’s policy as well. Manufacturers will refer customers back to Shorelinehydro.com when necessary.
Please be aware that some manufacturers require postage to be paid by the customer to and from them, some will only repair items under warranty, not replace or refund. Some manufacturers require end users to contact them directly for assistance and troubleshooting prior to offering a repair or replacement. It is your responsibility as a consumer to double-check the warranty being offered prior to purchasing a given product.
Items returned outside of the warranty period offered will not be accepted.
**Defective Kind LED grow lights are replaced with refurbished units or repaired per KIND’s Warranty Policy. **
Defective Return Instructions
Request a return by filling out the Return Request Form, by calling Shorelinehydro.com at 860-552-4036 or by emailing email@example.com. All returns must be authorized.